Our Frequently Asked Questitons


FAQ'S

WHAT WILL I RECEIVE?

A subscription box is a package of monthly crochet yarn and goodies.  Once a month you will receive a posted box full of crochet goodies and a few surprises, including a full printed exclusive pattern with enough yarn to complete the particular project from one of our guest designers.  A 'What's in the Box' card introduces you to each item and there will also be some special offers from our carefully chosen suppliers. You will also receive some crochet accessories, fun products, a surprise and discount codes for our featured products and a sneak peak for the next box.  There will also be monthly prizes for your 'show and tell' together with monthly competitions to win some extra goodies.  Members only discounts will apply to our Crochet Shop purchases. 

WHEN WILL I GET MY BOX? 

To get the current months subscription box you need to order by 17th of that month.  We start to ship from 18th-21st (or next business day) of every month. If you order on 18th-30/31st of each month you will get the following months subscription box.   Our website will have the cut of dates displayed.  Then recurring billing automatically takes place on the 1st of each month from your chosen payment method.  

WHEN WILL PAYMENT BE TAKEN?

Payment is taken immediately upon subscribing and you will receive the next available box in the next shipping cycle (see ABOVE*)   

WHAT ELSE DOES MY SUBSCRIPTION GIVE ME? 

Membership also includes an automatic discount on our Shop. You simply add products to your cart and the discount is applied. Anyone can purchase from our shop but only Active Subscribers receive the discount. There will also be monthly competitions and giveaways.  The beginner course boxes will run for 6 months, with a special offer to upgrade in box 6.  If you feel you are ready to move earlier on you can change your subscription at any time. 

WHAT IF I CHOOSE NOT TO CONTINUE

You have control!  We hope you will love your monthly box and if you don't we will want to know what we can do to make it more awesome for you! However, if you feel it's not for you, you can simply log into your account and skip the next box, suspend your boxes for a short time or cancel your subscription completely, any changes take effect from your next renewal date.  We would hate to lose any of our members and your feedback is always welcome. 

HOW MUCH WILL THE BOXES BE? 

Our Complete Beginners Boxes with Lessons are AU$29.99 each and run for 6 boxes from the start of your Beginners Subscription.  Intermediate to Advanced boxes are AU$39.99.  The RRP of the contents of each box are always guaranteed to be greater than the box price.  Shipping is via Sendle and Australia Post and you will receive tracking notification of your delivery. (Please note shipping costs are subject to change by Sendle and Australia Post which is out of our control, however, we will always aim to offer the best value for the weight & dimensions of each parcel.) International shipping starts from AUD$15.85. 

CAN I BUY EXTRA PRODUCTS? 

Yes. If you are an Active Subscriber you will receive an automatic discount on all our Shop products (excludes subscription boxes) which will show when you checkout. Non Subscribers can purchase from our Shop at the stated price of each product.
 

I HAVE ANOTHER QUESTION NOT LISTED HERE? 

We would love to hear from you.  Contact us at hello@cratecrochet.com.au with your question.