Our Frequently Asked Questitons


WHAT WILL I RECEIVE? 

A subscription box is a package of monthly crochet yarn with a pattern to try your new yarn.  Our Classic Crate Subscription Box also has a hook and some extra goodies. The Yarnaholics box contains simply our current months yarn and pattern only!  Our complete beginners box last for 6 months teaching you everything you need to know to become an accomplished crocheter with detailed step-by-step lessons, together with the yarn and tools for each lesson.
Once a month you will receive your subscription box with enough yarn to complete the particular project from one of our guest designers.  A 'What's in the Box' card introduces you to each item and there will also be some special offers from our carefully chosen suppliers, details of our monthly shop offers.  We will also have giveaway prizes via our Instagram and Facebook pages.  Members receive special discounts for our Crochet Shop


HOW MUCH WILL THE BOXES BE? 

Our Complete Beginners Boxes come with step by step lessons, each box is AU$29.99 + AU$7.60 shipping.  The beginners course is delivered monthly for 6 months with an special offer to upgrade at the end of the course. Classic Crate boxes are AU$36.99 + AU$10.40 shipping. Yarnaholic boxes are priced at $24.99 + AU$7.60 shipping.  The RRP of the contents of each box are always guaranteed to be greater than the box price.  Shipping is via Sendle and Australia Post and you will receive tracking notification of your delivery. (Please note shipping costs are subject to change by Sendle and Australia Post which is out of our control, however, we will always aim to offer the best value for the size/weight of each parcel.) International tracked shipping to USA & NEW ZEALAND starts from AU$15.00 - AU$19.95 (these may vary according to our carrier's charges). 


CAN I BUY A BOX WITHOUT A SUBSCRIPTION? 

The best way to try out a full Crate Crochet box without committing to a recurring subscription is to gift yourself a one!  You can buy our special gift box which will contain a current or previous exclusive pattern together with some featured premium yarn, a crochet hook, goodies and discount vouchers.  We are sure you will love the box. 


WHAT ELSE DOES MY SUBSCRIPTION GIVE ME? 

Within your monthly subscription boxes will be vouchers or discounts for our online store as well as special offers only available to members.  We plan to introduce a referral programme, competitions and giveaways.  The beginner course boxes will run for 6 months, and you will then have the opportunity to change to the Yarnaholics or Classic Crate with a special $10.00 discount.  If you feel you are ready to move earlier on you can change your subscription at the end of your current billing cycle. 


CAN I BUY EXTRA PRODUCTS AND SUPPLIES? 

Yes. We try and include extra stock of our boxed products in our online Shop after they have been received by our members.  Non Subscribers can purchase from our Shop also. 


WHEN WILL I HAVE ACCESS TO MY MEMBERS ACCOUNT? 

As soon as you subscribe to your chosen crochet box you create your account with immediate access.  You can see when your next shipment is due, change your subscription option or skip the next box. 


WHEN WILL I GET MY BOX? 

To get the current months subscription box you need to subscribe before 17th of that month which is our cut off date. Automatic recurring billing takes place on the 1st of each month from your chosen payment method.  If you order and subscribe between the 18th-30/31st of the month, you will get the following months subscription box.  Our website will have the cut of dates displayed. We start to pack and ship from 19th-22nd of each month.   


WHEN WILL PAYMENT BE TAKEN? 

Payment is taken immediately upon subscribing and you will receive the next available box in the next shipping cycle (see ABOVE*) 


WHAT IF I DON'T LIKE MY BOX CAN I HAVE A REFUND? 

All Crate Crochet Subscription Boxes are curated and unique, therefore,  sales are final. We aim to deliver premium yarn with an exclusive pattern that caters for a widely diverse range of crocheting skills and personal tastes.  It is impossible to perfectly please every single person every single time, however, each and every box sent to you contains high quality items at a reduced cost and exclusive designs.  We suggesting gifting yourself a box which does not require a recurring subscription.

CAN I TAKE A BREAK? 

Absolutely. Simply login to your account here and choose to skip your next renewal.  You can skip as many times as you like.  Please note if you are on a 3 or 6 month plan you will be skipping 3 or 6 months.


WHAT IF I CHOOSE NOT TO CONTINUE? 

You have control!  We hope you will love your monthly box, however, if you need to make changes simply log into your account and cancel anytime, or if you just need a break from the boxes simply skip the next box as many times as you wish.  Cancellations take effect from your next renewal date.  We would hate to lose any of our members and your feedback is always welcome. 


I HAVE ANOTHER QUESTION NOT LISTED HERE? 

We would love to hear from you.  Contact us at hello@cratecrochet.com.au with your question.